Privacy Policy – Amazing Jungles Travels
This Privacy Policy (“Privacy Policy” or “Policy”) explains how Amazing Jungles Travels (“Amazing Jungles Travels”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, submit an inquiry, contact us, book a safari, city excursion, tour, transfer, accommodation, flight, or any other travel service with us.
Your privacy matters to us. We are committed to handling your personal information responsibly and in accordance with applicable data protection and privacy laws.
By using our website, contacting us, or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
Who We Are
Amazing Jungles Travels is a Kenya-based safari and travel company providing private and group midrange safaris, city excursions, and related travel services.
Our website address is:
For questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided at the end of this Policy.
What Personal Information We Collect
When you request information, submit an inquiry, or book a safari, tour, city excursion, transfer, accommodation, or flight service with Amazing Jungles Travels, we may collect information including:
- Full name
- Phone number
- Email address
- Residential address
- Nationality
- Date of birth
- Passport details
- Emergency contact information
- Travel dates
- Destination preferences
- Safari and accommodation preferences
- Payment information
- Dietary requirements
- Special requests
- Flight details where applicable
- Other information necessary to arrange your travel services
To finalize your booking and coordinate your trip, we may collect additional information required for accommodation reservations, transportation, park permits, activities, visas, flights, insurance, or other travel arrangements.
Health and Special Assistance Information
In certain circumstances, we may collect limited health-related information where it is relevant to your safe participation in a safari or tour.
This may include information about:
- Allergies
- Mobility concerns
- Dietary restrictions
- Medical conditions relevant to travel
- Special assistance requirements
We only request such information where it is reasonably necessary to provide or coordinate your travel services.
If you provide personal information relating to another traveler in your booking, you confirm that you have their permission to provide that information to us.
When You Contact Us
When you contact Amazing Jungles Travels through our website, telephone, WhatsApp, email, social media, contact forms, or other communication channels, we may collect:
- Your name
- Phone number
- Email address
- Communication history
- Travel preferences
- Inquiry details
- Questions and requests
- Feedback
We may retain communications to help us respond to inquiries, manage bookings, provide customer support, maintain business records, and improve our services.
Calls or messages may occasionally be monitored or stored for customer service, training, record keeping, security, or service improvement purposes where permitted by applicable law.
When You Visit Our Website
When you visit our website, certain information may be collected automatically.
This may include:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Website usage information
- Referral sources
- Approximate geographic location
- Date and time of visits
This information may be used to understand how visitors use our website, improve website performance, identify technical problems, and improve the overall user experience.
Comments
If comments are enabled on our website and you leave a comment, we may collect the information shown in the comments form.
This may include:
- Your name
- Email address
- Website address, if provided
- Comment content
- IP address
- Browser user agent information
IP address and browser information may be used to help detect spam and protect our website.
An anonymized string created from your email address (also known as a hash) may be provided to the Gravatar service to determine whether you use the service.
The Gravatar service privacy policy is available on its website.
After approval of your comment, your profile picture may be visible publicly in the context of your comment if you use a Gravatar profile.
Media
If you upload images to our website, we recommend avoiding images containing embedded location data, including EXIF GPS information.
Visitors may potentially download images from the website and extract embedded location information.
Amazing Jungles Travels does not knowingly request unnecessary location metadata from uploaded images.
Photos and Videos During Tours
During safaris, tours, city excursions, or group experiences, photographs and videos may occasionally be taken by Amazing Jungles Travels staff, guides, or fellow travelers.
Where an identifiable photograph or video is intended for our promotional, advertising, website, or social media use, we will seek your permission where consent is required.
We are not responsible for photographs or videos independently taken and shared by other travelers during group or shared experiences.
Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Understand visitor behavior
- Improve website performance
- Support marketing activities
- Enhance your browsing experience
Comments Cookies
If you leave a comment on our website, you may choose to save your name, email address, and website address in cookies for convenience.
These cookies may remain for up to one year.
Login Cookies
If our website provides user login functionality, we may set a temporary cookie to determine whether your browser accepts cookies.
This cookie contains no personal data and is discarded when you close your browser.
If you log into an account, additional cookies may be used to save your login information and screen display preferences.
Login cookies may last for two days, while screen option cookies may last for one year. If you select “Remember Me”, your login may remain active for up to two weeks.
Logging out removes applicable login cookies.
Editing or Publishing Content
If you edit or publish content on our website, an additional cookie may be saved in your browser.
This cookie contains no personal data and indicates the post ID of the content you edited. It expires after one day.
You can modify your browser settings to refuse or restrict cookies. However, doing so may affect certain website features.
Embedded Content From Other Websites
Articles and pages on our website may contain embedded content, such as:
- Videos
- Images
- Maps
- Articles
- Social media content
- Other external resources
Embedded content from other websites may behave in the same way as if you had visited the external website directly.
These external websites may collect information about you, use cookies, embed additional third-party tracking technologies, and monitor your interaction with their content.
Their privacy practices are governed by their own privacy policies.
Amazing Jungles Travels does not control the privacy practices of external websites.
How We Use Your Personal Information
We use personal information for legitimate business and travel-related purposes.
To Provide Travel Services
We may use your information to:
- Respond to inquiries
- Prepare safari proposals
- Confirm and manage bookings
- Arrange accommodation
- Arrange transportation
- Organize safari activities
- Arrange park entries and permits
- Coordinate flights
- Process payments
- Send booking confirmations
- Provide travel updates
- Provide customer support
- Coordinate with travel suppliers
- Assist with special requests
To Improve Our Services
We may use information to:
- Improve our website
- Improve our safari planning process
- Analyze customer preferences
- Personalize travel recommendations
- Improve customer service
- Understand website usage
- Resolve technical issues
- Improve our travel products and services
Marketing and Promotional Communication
Where consent is required, we may use your contact information to send:
- Safari offers
- Travel promotions
- Newsletters
- Destination information
- Travel inspiration
- Special offers
- Company updates
You may unsubscribe from marketing communications at any time.
Legal and Operational Purposes
We may process your information to:
- Comply with applicable laws
- Respond to lawful requests
- Prevent fraud
- Prevent unauthorized activities
- Maintain business records
- Protect our business and customers
- Enforce our Terms and Conditions
- Resolve disputes
Who We Share Your Data With
We do not sell your personal information.
We may share personal information with trusted third parties where reasonably necessary to provide the travel services you request.
These may include:
- Hotels
- Safari lodges
- Safari camps
- Airlines
- Transport providers
- Safari guides
- Activity providers
- National parks and conservation authorities
- Payment processors
- Visa support providers
- Insurance or emergency service providers
- IT and website service providers
- Other suppliers required to fulfill your itinerary
We may also disclose information where required by law or where requested by lawful government, immigration, border-control, regulatory, or law-enforcement authorities.
Third-party suppliers may have their own privacy policies and data-handling practices.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Where necessary to provide your travel services, personal information may also be shared with suppliers and service providers located in Kenya or other countries.
Cross-Border Data Transfers
As an international safari and travel company, Amazing Jungles Travels may transfer personal information to service providers, airlines, accommodation providers, technology providers, or other partners located outside your country of residence.
Such transfers may be necessary to arrange your safari or other travel services.
We take reasonable measures to ensure that personal information is handled securely and appropriately during such transfers, subject to applicable law.
How Long We Retain Your Data
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information to:
- Fulfill travel and booking obligations
- Provide customer support
- Maintain booking records
- Comply with legal requirements
- Maintain appropriate financial records
- Resolve disputes
- Enforce agreements
- Protect our legitimate business interests
Comments
If comments are submitted and approved, the comment and its metadata may be retained for as long as reasonably necessary to allow us to recognize and manage follow-up comments.
User Accounts
If our website allows users to register for an account, we may store the personal information provided in the user’s profile.
Users may be able to view, edit, or request deletion of their personal information, subject to applicable legal and administrative requirements.
Website administrators may have access to information necessary to manage the website and user accounts.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it where appropriate.
What Rights You Have Over Your Data
Depending on your location and applicable laws, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where processing is based on consent
- Object to certain processing activities
- Request restriction of processing
- Request a copy or export of certain personal information
If you have submitted comments or created an account where such functionality is available, you may request an exported copy of the personal information we hold about you.
You may also request that we erase personal information, subject to information we are required or permitted to retain for administrative, legal, security, accounting, or other legitimate purposes.
To exercise your rights, please contact us using the details below.
We may need to verify your identity before processing certain requests.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of online transmission, electronic storage, or communication is completely secure.
We therefore cannot guarantee absolute security of information transmitted to or stored by us.
Payment Information
Payments for travel services may be processed through secure third-party payment providers.
Where payment information is handled by a third-party payment processor, that provider may process your information under its own privacy policy and security procedures.
Amazing Jungles Travels does not knowingly request or store payment card information beyond what is reasonably necessary for processing and maintaining transaction records.
Travel Suppliers and Third Parties
Your safari may involve multiple independent service providers.
These may include accommodation providers, airlines, transport companies, activity operators, park authorities, and other suppliers.
We may need to provide relevant traveler information to these suppliers so they can provide the services included in your itinerary.
We expect trusted suppliers and service providers to handle personal information responsibly, but their own privacy policies may apply to information they process independently.
Your Responsibilities
When providing personal information to Amazing Jungles Travels, you are responsible for ensuring that the information you provide is accurate and up to date.
If you provide information about another traveler, you should ensure that you have the appropriate authority or permission to provide that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes to website functionality
- Changes in technology
- Changes in applicable laws
- Changes in data protection requirements
- Changes in our business practices
Updated versions will be posted on our website with a revised “Last Updated” date.
We encourage you to review this Policy periodically.
How to Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us.
Amazing Jungles Travels
Kenya
Website: https://amazingjungles.com