Booking Terms, Payments & Cancellation Policy – Amazing Jungles Travels
These Terms and Conditions outline the agreement between you (the client) and Amazing Jungles Travels regarding your safari or tour booking, payments, changes, cancellations, and responsibilities.
By confirming a booking and making any payment, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1. Booking Confirmation & Contract
A booking is considered confirmed once:
- You have accepted your proposed itinerary; and
- The required deposit has been received by Amazing Jungles Travels.
At this point, a binding contract comes into effect between you and Amazing Jungles Travels.
The lead traveler making the booking:
- Accepts these Terms and Conditions on behalf of all travelers included in the booking.
- Is responsible for ensuring that all traveler information provided to us is accurate and matches the travelers’ passports and official travel documents.
2. Deposit & Payment Terms
- A 50% deposit is required to secure your safari or tour.
- The remaining 50% balance is due 30–45 days before arrival, unless otherwise agreed in writing.
- For bookings made within 45 days of travel, full payment is required at the time of confirmation.
Certain services, including flights, trekking permits, park-related permits, or other third-party services, may require full payment in advance and may be non-refundable.
Failure to complete payment within the required timeframe may result in cancellation of the booking and the application of the applicable cancellation charges.
3. Payment Methods
Amazing Jungles Travels accepts the following payment methods:
- Bank transfer
- Credit or debit card, including Visa and MasterCard through secure payment gateways
- Mobile money, where applicable
A 3.5% processing fee applies to card payments.
Clients are responsible for any bank charges, international transfer fees, currency conversion charges, or other costs associated with transferring funds to Amazing Jungles Travels.
All payments are processed securely and only with the client’s authorization.
4. Cancellation Policy
We understand that travel plans can change. Our cancellation policy is designed to balance flexibility for our clients with costs that Amazing Jungles Travels may have already committed to accommodation providers, transport providers, parks, airlines, guides, and other suppliers.
Cancellation charges are applied per person as follows:
| Cancellation Timing | Cancellation Charge |
|---|---|
| 60+ days before travel | Full refund, excluding non-refundable amounts |
| 30–59 days before travel | 25% cancellation fee |
| 14–29 days before travel | 50% cancellation fee |
| 8–13 days before travel | 75% cancellation fee |
| Less than 7 days / No-show | 100% cancellation fee |
Cancellation requests should be submitted to Amazing Jungles Travels in writing.
Important Notes on Cancellations
The following may be non-refundable regardless of when cancellation occurs:
- Flights and airline tickets
- Gorilla, chimpanzee, or other trekking permits
- Park permits or other permits that cannot be refunded
- Services already paid to third-party suppliers
- Any other costs identified as non-refundable at the time of booking
Where supplier terms result in higher non-refundable costs, those costs may be deducted from any refund due to the client.
Flexibility Where Possible
We understand that unexpected circumstances can arise.
Where practical and subject to availability, Amazing Jungles Travels may offer:
- Changes to travel dates
- Changes to accommodation
- Changes to the itinerary
- Travel credit toward a future safari
- Alternative arrangements with our suppliers
Any additional costs resulting from changes will be communicated to the client before the changes are confirmed.
Our goal is always to find a fair and practical solution whenever circumstances allow.
5. Supplier Policies
Amazing Jungles Travels works with carefully selected third-party service providers, including:
- Lodges and safari camps
- Hotels
- Airlines and charter companies
- National parks and conservation authorities
- Transport providers
- Local guides and activity providers
- Trekking and permit authorities
- Other tourism and hospitality suppliers
These suppliers may have their own booking, payment, amendment, and cancellation policies.
Where a supplier’s terms are stricter than those of Amazing Jungles Travels, the supplier’s applicable terms may apply to that service.
Any unrecoverable costs charged by suppliers may be deducted from the amount refundable to the client.
6. Refund Policy
Where a refund is applicable, Amazing Jungles Travels will first confirm the recoverable amounts from the relevant suppliers.
Refunds may exclude:
- Non-recoverable supplier costs
- Card processing fees
- Bank or international transfer charges
- Non-refundable permits and tickets
- Costs already incurred in organizing the safari or tour
- Other charges that cannot reasonably be recovered
We will make reasonable efforts to recover eligible amounts from suppliers and return the maximum recoverable amount to the client.
Refund processing times may depend on the payment method and the time required for third-party suppliers to process refunds.
7. Changes to Bookings
We understand that travelers may need to adjust their plans after booking.
Booking changes are subject to:
- Availability
- Supplier approval
- Permit availability
- Accommodation availability
- Airline or transport conditions
- Applicable additional costs
Additional charges may apply where a requested change results in higher accommodation, transport, permit, activity, or supplier costs.
Requests made close to the date of departure may be treated as a cancellation and rebooking and may therefore be subject to applicable cancellation charges.
8. Travel Insurance
Amazing Jungles Travels strongly recommends that every traveler obtain comprehensive travel insurance before departure.
Insurance should ideally cover:
- Trip cancellation or interruption
- Medical expenses
- Emergency evacuation
- Lost or delayed baggage
- Flight delays and cancellations
- Personal belongings
- Other unexpected travel-related expenses
Where applicable, Amazing Jungles Travels may include AMREF emergency evacuation cover as part of the safari arrangement.
Any included emergency evacuation cover does not replace comprehensive travel insurance.
Clients remain responsible for understanding the scope, limitations, exclusions, and conditions of their insurance policy.
9. Our Responsibility & Your Safari Experience
Your safety, comfort, and overall experience are important to us.
Amazing Jungles Travels works with experienced safari guides, trusted service providers, and carefully selected accommodation partners to deliver a well-organized safari experience.
However, some aspects of safari travel are outside our control, including:
- Weather conditions
- Wildlife movement and behavior
- Road and infrastructure conditions
- Airline schedules and operations
- Flight delays or cancellations
- Park or conservation authority decisions
- Government regulations
- Local conditions
- Natural events
Wildlife sightings are naturally unpredictable, and Amazing Jungles Travels cannot guarantee that a particular animal, event, or experience will occur.
Our guides use their knowledge, experience, and understanding of the destinations to maximize opportunities for meaningful wildlife encounters while respecting park regulations and conservation principles.
10. Force Majeure
Amazing Jungles Travels shall not be held responsible for delays, cancellations, disruptions, losses, or changes resulting from circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Extreme weather
- Government restrictions
- Political unrest
- Civil disturbances
- Pandemics or epidemics
- Airline disruptions
- Airport closures
- Park or reserve closures
- Road closures
- Changes in government regulations
- Other events beyond our reasonable control
Where such circumstances affect a confirmed booking, Amazing Jungles Travels will make reasonable efforts to:
- Communicate the situation clearly and promptly
- Explore alternative dates or arrangements
- Work with suppliers to minimize losses
- Offer travel credit or alternative solutions where possible
Any additional costs resulting from alternative arrangements will be communicated to the client before confirmation wherever reasonably possible.
11. Client Responsibilities
The client is responsible for ensuring that all travelers have the documentation and requirements necessary for their journey.
This includes:
- A valid passport, generally with at least six months’ validity where required
- Required visas or electronic travel authorizations
- Required vaccinations and health documentation
- Appropriate travel insurance
- Any required permits or personal documentation
- Providing accurate traveler information to Amazing Jungles Travels
Clients are responsible for checking and complying with the entry, visa, health, and immigration requirements applicable to their nationality and destinations.
Failure to meet entry requirements, including visa or passport requirements, will not automatically constitute grounds for a refund.
12. Complaints & Support
If an issue arises during your safari or tour, please inform your safari guide or contact Amazing Jungles Travels immediately.
Giving us the opportunity to address an issue while you are traveling allows us to investigate and, where possible, resolve it promptly.
If an issue cannot be resolved during the trip, please submit your complaint to us in writing within 14 days of completing your safari or tour.
We are committed to listening to our clients and resolving genuine concerns fairly, professionally, and promptly.
13. Payment Disputes
If you believe there is an issue relating to a payment, booking charge, or service, please contact Amazing Jungles Travels directly before initiating a chargeback or payment dispute with your bank or card provider.
We are committed to open communication and will make reasonable efforts to investigate and resolve legitimate payment concerns.
This provision does not remove or limit any rights a client may have under applicable law.
14. What You Receive When You Book With Amazing Jungles Travels
When you travel with Amazing Jungles Travels, our aim is to provide more than simply transportation and accommodation.
Depending on your specific itinerary and booking, you may receive:
- Experienced safari guidance
- Carefully planned safari routes and itineraries
- Carefully selected accommodation
- Reliable safari transportation
- Personalized support before and during your trip
- Assistance coordinating accommodation, activities, permits, and transportation
- Local knowledge from an experienced safari team
- Support in making practical changes where circumstances allow
- AMREF emergency evacuation cover where specifically included in your booking
The exact services included in your safari are those stated in your confirmed itinerary and quotation.
15. Governing Law
These Terms and Conditions are governed by the laws of Kenya.
Any dispute arising from or relating to a booking with Amazing Jungles Travels shall be subject to the applicable jurisdiction of the courts of Kenya, subject to any mandatory rights or protections available to the client under applicable law.
16. Acceptance of Terms
By accepting your itinerary and making the required payment, you confirm that:
- You have read and understood these Terms and Conditions.
- You accept the payment and cancellation provisions.
- You accept the responsibilities applicable to you as the client.
- You are authorized to accept these Terms on behalf of all travelers included in the booking.
These Terms and Conditions, together with your confirmed itinerary and quotation, form the basis of the agreement between you and Amazing Jungles Travels.
Amazing Jungles Travels reserves the right to update these Terms and Conditions from time to time. The terms applicable to your booking will be those provided or referenced at the time your booking is confirmed.